Privacy Policy

04 May 2020

Velma’s Pets As Therapy is operated Velma’s Pets As Therapy Incorporated Association ABN 77 710 417 269 (“Velma’s Pets As Therapy”). Velma’s Pets As Therapy values and respects your privacy. We understand the importance of protecting your personal information and undertakes to adhere to this privacy policy at all times to ensure your personal information is effectively safeguarded.

What type of personal information we collect

Velma’s Pets As Therapy undertakes to collect your personal information only where it is necessary for the purposes of delivering products including ebooks, courses; and delivering course results and correspondence; and for marketing material such as newsletters.

In most circumstances this information will be limited to your contact details, including but not limited to your name, address, e-mail address, company, company ABN, company address, your job title and phone numbers. Where orders are made online using credit card details, all information is securely transmitted in an encrypted format to Velma’s Pets As Therapy.

When do we collect personal information

Velma’s Pets As Therapy collects personal information when you complete one of the following actions:

  • Order products from Velma’s Pets As Therapy;
  • Lodge a technical support query regarding Velma’s Pets As Therapy  products of services;
  • Participate in Velma’s Pets As Therapy  promotional activities or surveys;
  • Where you forward information to us in an email or as a hard copy document; and
  • Other circumstances where collecting personal information is reasonable and permitted by the Laws of the State of New South Wales, Australia.

Use of Cookies

The Velma’s Pets As Therapy companies’ web sites may from time to time use cookies. A cookie is a piece of text that is saved to your browser by a web site to enable that website to save certain information to your machine so that it can later be retrieved. We do not use cookies to collect personal information about you. While you may set your browser to not accept cookies from web sites, some functions of the web sites may not be available when cookies are not accepted.

  • Third party vendors, including Google, show your ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website.
  • Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page)

How we manage personal information

Velma’s Pets As Therapy will take all commercially reasonable steps to ensure that all personal information collected by us is accurate, up-to-date, complete and stored securely.

When your personal information is no longer required for the purposes which Velma’s Pets As Therapy uses personal information, all commercially reasonable steps will be undertaken to securely destroy that information.

How will your personal information be used

Velma’s Pets As Therapy may use your personal information for any of the following purposes:

  • Marketing Velma’s Pets As Therapy products;
  • Fulfilling orders for Velma’s Pets As Therapy products;
  • Assessing course assignments and providing feedback;
  • Delivering graduation certificates of completion;
  • Updating Velma’s Pets As Therapy products;
  • Responding to enquiries about Velma’s Pets As Therapy products and; and
  • Fulfil all legal requirements of Velma’s Pets As Therapy with respect to your personal information.

Velma’s Pets As Therapy considers personal information we collect about you to be confidential and will not disclose such information to third parties except in the following circumstances:

  • Where you have consented to your personal information being provided to a third party;
  • Where Velma’s Pets As Therapy  is required by law to disclose your information; and
  • Where Velma’s Pets As Therapy discloses personal information to the related entities of Velma’s Pets As Therapy .
  • Gaining access to your personal information held by Velma’s Pets As Therapy 

Except in circumstances where access to your personal information may be denied by the Privacy Act or other Law of the State of New South Wales, Australia, your personal information will be provided to you upon request to Velma’s Pets As Therapy Privacy Officer. Please find contact details for our Privacy Officer below.

Correcting your personal information held by Velma’s Pets As Therapy 

Velma’s Pets As Therapy appreciates you informing us if you have reason to believe that personal information we hold about you is incorrect, incomplete or not updated.

Privacy office contact details

Should you have any queries in relation to the above or require further information regarding Velma’s Pets As Therapy ’s collection, use and storage of your personal information please do not hesitate to contact our Privacy Officer at: velma_at_velmaspetsastherapy.com.au